Managed IT · New York, NY · Est. 2018
Helm is a managed services partner for growing companies that need their technology to disappear into the background — secure, current, and quietly working.
01 — Services
Six service lines, one accountable team. We start with the unglamorous foundation — monitoring, patching, identity, backup — and build up to the strategy work that keeps your roadmap honest.
A US-based service desk that answers in minutes, not days. We monitor every endpoint around the clock, patch on a schedule you can trust, and resolve the small things before they become Monday-morning fires.
Layered defense built around your actual risk: managed detection and response, identity protection, email filtering, and tabletop exercises so your team knows the playbook before they need it.
Tenant design, license rightsizing, and migration without weekend chaos. We bill licenses at cost, transparently, with the flexibility to scale your seat count up or down each month.
Immutable backups, tested restore drills, and recovery plans that have been rehearsed — not just written. Ransomware-aware retention with off-site replication for every critical workload.
From Wi-Fi that actually reaches the corners to SD-WAN, firewalls, and zero-trust access. We design for the next five years of growth, not the last five years of patches.
Quarterly planning, budget forecasting, and a technology roadmap aligned to where your business is going. The seat at the table you would hire for if you could find it.
02 — Platform
We run our service on a tightly integrated stack — RMM, PSA, identity, security, and a unified procurement layer — so nothing falls through the cracks between vendors. You get one invoice, one dashboard, one team accountable.
See it in a 30-minute walkthroughMicrosoft 365, Acronis, SentinelOne, Bitdefender, Proofpoint and 200+ vendors billed in a single monthly invoice with month-to-month flexibility. License changes happen the same business day they are requested.
Every endpoint, server, switch, and circuit reports into a single NOC dashboard staffed around the clock from our Manhattan operations center. Anomalies become tickets before users notice them.
Every change ticketed. Every credential vaulted. Every quarterly review packaged in a CIO-ready report. When auditors or insurers come knocking, the binder is already on the shelf.
03 — Industries
We focus on industries where the cost of a bad day — an outage, a breach, a missed audit — is measured in lost revenue, regulatory exposure, or client trust.
Firms that bill by the hour cannot afford the ten minutes IT steals from a billable conversation.
HIPAA-aligned controls, clinic-grade uptime, and EHR integrations that survive Monday morning.
Document security, e-discovery readiness, and matter-centric backups that hold up under deposition.
GLBA, FTC Safeguards, and audit-ready evidence on demand — not assembled in a panic the night before.
Field-friendly Wi-Fi, ruggedized devices, and jobsite connectivity that keeps schedules on track.
Microsoft nonprofit grants navigated, donor data protected, lean budgets respected without lean service.
04 — About
Helm was started in 2018 in New York by a group of senior engineers who had spent the previous decade running IT for hotels, hospitals, and high-growth software startups. The premise was simple: small and mid-sized businesses deserve the same caliber of technology operations that enterprises buy — without the enterprise overhead.
Today we are a team of 38 engineers, architects, and strategists serving more than 60 companies across the Tri-State area and beyond. We are deliberate about the clients we take on, deliberate about the people we hire, and deliberate about the vendors we stand behind.
05 — Contact
A 30-minute discovery call, no slide deck. We will map your current stack, flag the obvious risks, and tell you honestly whether we are the right fit. If we are, we will send a written proposal within five business days.
Your inquiry is logged and routed to our intake team. A senior engineer will reach out within one business day to schedule your discovery call.